Conduct bi-weekly meetings for your help desk team to discuss upcoming changes and issues.Require each help desk team member to attain Jamf Pro 100 Course certification.Provide a Jamf Pro vs macOS table to help identify issues in real time.Enable every help desk associate with read access to your Jamf Pro instance.Create detailed documentation and videos for every required component in your Jamf Pro instance. ![]() Provide team members with a basic understanding of Jamf Pro.While Jamf Pro is designed to help your company succeed with Apple, it’s also important that you set up your help desk team to successfully support it.įollowing are best practice expectations and key resources to help your IT help desk team support your employees using Jamf Pro. In this blog post, he shares troubleshooting tips for working with Jamf in your enterprise. He has strong skills in Jamf Pro, Apple macOS, Bash scripting and Microsoft products. Launch the Apache Tomcat 8.5.x Windows Service Installer.įollow the onscreen instructions, and choose "Minimum" from the Select the type of install pop-up menu.Įxpand the option for Tomcat and select the Service Startup option to customize the install.Sagar Rastogi has been a Jamf Hero for two years and won the Rising Star Jammie Award at JNUC 2021. On the Tomcat 8 download page, navigate to the Quick Navigation section and click Archives.Ĭlick the folder for the version of Tomcat that you want.Ĭlick the "apache-tomcat-8.5.x.exe" link to download the installer. If you need a previous version of Tomcat: On the Tomcat 8 download page, navigate to Tomcat 8.5.x > Binary Distributions > Core.Ĭlick the "32-bit/64-bit Windows Service Installer" link to download the installer. If you need the latest version of Tomcat: In a web browser, open the Tomcat 8 download page: The following instructions explain how to manually configure Tomcat to use a self-signed SSL certificate on port 8443. You are highly encouraged to install the version of Tomcat associated with the version of Jamf Pro you are installing. Jamf tests each version of Jamf Pro with the corresponding version of Tomcat listed in the Apache Tomcat Versions Installed by the Jamf Pro Installer Knowledge Base article. Check the GPO settings or contact someone in your organization who can ensure that GPO restrictions allow you full administrator privileges.Īpache Tomcat is the web application server that runs Jamf Pro. If you are unable to install Jamf Pro, Group Policy Object restrictions may be the cause. ![]() Use English as the system language for the server used to host Jamf Pro to avoid potential display issues.įull local administrator privileges are required to install Jamf Pro on Windows Server. ![]() ![]() In addition, the following resources are recommended as the minimum allocation for a typical installation of Jamf Pro: For additional information on these Jamf Pro Server Environment requirements, see Jamf Pro System Requirements in the Jamf Pro Release Notes. The server used to host Jamf Pro should meet the minimum requirements for operating system, Tomcat version, database configuration, and Java installation.
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